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Working Student: IT Support Engineer (m/f/d)

Dortmund Office
Part-time
Working Student
15,600 - 15,600.01 € per year

Your mission

Proactive Support & Documentation
  • 1st Level Support: Assist our team in resolving software and hardware issues, ensuring we meet our SLA targets while providing a great user experience.
  • Knowledge Base Growth: You will be responsible for resolution & fix documentation. Every time you solve a unique problem, you’ll document the "Standard Operating Procedure" (SOP) to help the team stay efficient.
  • Proactive Problem Solving: Instead of just fixing a recurring error, you’ll help identify the root cause to prevent it from happening again.
2. System & Security Operations
  • Patch & Device Management: Support the rollout of security patches and updates across our Windows/iOS fleet. Assist in the setup and lifecycle management of end-user devices via MDM tools.
  • Deployment & Change: Gain hands-on experience in release and change deployment. You will assist in rolling out new software versions and hardware refreshes.
  • IT Security Response: Assist the security team in monitoring alerts and performing initial remediation steps to keep our Dortmund site and remote users safe.
3. Availability & Travel
  • Light Travel: Occasional travel to a nearby satellite location (within Dortmund) to install Hardware.

Your profile

  • Current Student: Enrolled in a Bachelor’s or Master’s program in IT, Informatics, Business Information Systems, or a similar technical field.
  • Tech Savvy: Familiarity with Windows 10/11, iOS, and basic networking (DHCP, DNS, WiFi).
  • The "Proactive" Gene: You don’t wait for instructions; you see a manual task and wonder how to automate or document it.
  • Communication: Fluent in German; Advanced English skills are a strong plus to work with our IT Department.
  • Continuing Education: A genuine hunger to learn. You treat every ticket as a mini-course in systems engineering.

Why us?

Are you currently studying IT, Computer Science, or a related field? Do you want to move beyond theory and gain hands-on experience in a modern IT environment? We are looking for a Working Student IT Support Engineer to join our team in Dortmund.
We don't just want someone to close tickets—we want a curious mind who looks for the "why" behind every "how" and helps us build a more resilient infrastructure.

What We Offer
  • Flexible Scheduling: We prioritize your exams. Work hours are adjusted to fit your lecture plan.
  • Real Responsibility: You aren’t just getting coffee. You are managing deployments and securing devices from day one.
  • Continuing Education: Access to learning platforms (e.g., LinkedIn Learning, Coursera) and mentorship from senior engineers to help you grow into a full-time role.
  • Modern Workspace: A central Dortmund location with the option for hybrid work after the initial onboarding phase.

About us

Welcome to NEXRAIL!

NEXRAIL is a full-service locomotive leasing company founded in 2021.
Our mission is to transition the European locomotive market to a fossil-free future by developing innovative, sustainable locomotive solutions, such as battery and dual-mode traction.

NEXRAIL comprises of 3 entities, one in Luxembourg, one in the Netherlands and one in Germany, called LocMaint as maintenance unit.